How can we help?
Browse quick answers below or send us a message — we typically respond within one business day.
Set an alert temperature? Make sure the alert is switched on.
On some handhelds the skin temperature alert is off by default. In the temperature menu, a red X over the thermometer-and-speaker icon means the display won't beep or light up when the reading passes your alert temperature. Keep the handheld volume up too, or an alert will light the screen without a sound. See how to turn it on →
Quick Start Guide
Setup instructions, mounting, and pairing your SightAware.
User Guide
Full manual — features, settings, distance calibration, and care.
Understanding Your Readings
Why skin temp reads different from your thermometer, and how to set your alert threshold.
Shipping Info
Delivery timelines, tracking, and shipping policies.
Returns & Warranty
30-day returns and one-year limited warranty details.
FAQ
Common questions about temperature, connectivity, and more.
Send us a message
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